Shipping FAQ
Answers to most common questions about orders, shipments, and tracking.
Shipping to US, EU, UK and Canada
A limited stock is currently available in our EU and US warehouses. Any "in stock" item purchased and available in these locations is expected to be delivered within 1-2 weeks from the purchase date.
A major restock is expected to arrive in early February for the US and CA warehouses, and in the second half of February for the EU and UK warehouses.
Along with this restock, the new expansions will also reach our hubs, with deliveries scheduled to begin in February:
- Early February for US and CA
- Second half of February for EU and UK
Note: This timing difference is due to a slowdown in container shipments bound for the EU, which currently take around 60 days — nearly twice as long as those heading to North America.
Shipping to Asia, Australia and Rest of the World
New stock is currently available for pre-order for customers in Asia, Australia, and most other regions worldwide.
These orders are part of the upcoming restock and are expected to arrive in our warehouses from the second half of February. These orders will be shipped from our EU hub via international shipping methods. Customers are responsible for any applicable local taxes, import duties, or customs fees upon delivery.
Please, note that shipping is currently available to select countries only. We are working to extend our reach—sign up for our dedicated mailing list to be notified as soon as we expand to more areas!
Orders and Processing
Yes, you can modify or cancel your order as long as it hasn’t been processed for shipping. Contact support at support@reggiegames.com as soon as possible to make changes.
If you need to change your shipping address, please contact us at support@reggiegames.com. We will do our best to accommodate your request before the order is processed and shipped.
Shipping and Delivery Time
In-stock items typically ship within 1–2 weeks from the time your order is placed. Delivery times may vary depending on your location and the time of year.
Pre-order items are expected to reach our warehouses between late January and early February, with deliveries beginning in February.
If your order includes both in-stock and pre-order items, available products will be shipped immediately, while pre-order items will be delivered separately once they arrive.
We will ship in-stock products immediately. Pre-order items will be delivered separately once they arrive in our warehouses.
You will receive an email notification with tracking information once your order has shipped from our warehouse.
Customs and International Shipping
We ship from our local warehouses in the United States, Canada, United Kingdom, and Europe.
Orders to Australia, Asia, and other international destinations will ship as international shipments from our EU or US warehouses. International customers are responsible for any import duties or taxes.
Unfortunately, we are not able to ship to some countries, including Brazil, Mexico, and Russia. We are committed to expanding our reach and plan to include more destinations soon.
For orders within the EU, UK, US, and Canada, all applicable taxes are included in the price. For international orders outside these regions, you will be responsible for paying any local taxes or customs fees at the time of delivery.
Yes, US prices account for import tariffs. Due to international uncertainty and the real impact on costs, the US price list for Primal: The Awakening has been updated and unified to reflect the current situation. While we absorb part of the costs and associated risks, a slight price increase is unavoidable.
Tracking and Status Updates
For the latest updates on shipping, please check this page above, where you will find updated information for your shipping lane. You can also contact us directly at support@reggiegames.com for any additional questions.
Yes, once your order has shipped from our local warehouse, you will receive a tracking number via email. You can use this number to track your order online
Sometimes it takes a day or two for the tracking number to become active. If it’s still
not working after 48 hours, contact us at support@reggiegames.com. There may be a delay in the tracking system updating, but we can help resolve any issue.
Delays and Issues
If your order is delayed, please check the tracking information for updates. If the delay exceeds the estimated delivery time or if you have concerns, contact us at support@reggiegames.com for assistance. We will work with the carrier to resolve the issue.
If your package arrives significantly damaged, please contact us immediately. We are
happy to provide replacements free of charge for damaged items. Provide photos of the damage and any relevant details to help us process your request efficiently.
For more information, you can refer to the Terms of Service.