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Shipping Updates

Find the most udpated information about our fulfillment operations based on your shipping region.

Europe

Estimated Delivery: November 2024

The game is currently in transit to our European warehouse and is scheduled to arrive by the third week of October. Customs clearance is estimated to take 2-3 weeks, with last-mile deliveries expected to be completed throughout November.

United States

Estimated Delivery: November 2024

The game is currently in transit to our US warehouse and is scheduled to arrive by the second week of October. Customs clearance is estimated to take 1 week, with last-mile deliveries expected to be completed throughout the first half of November.

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Estimated Delivery: November 2024

After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.

Europe

Estimated Delivery: November 2024

The game is currently in transit to our European warehouse and is scheduled to arrive by the third week of October. Customs clearance is estimated to take 2-3 weeks, with last-mile deliveries expected to be completed throughout November.

United States

Estimated Delivery: November 2024

The game is currently in transit to our US warehouse and is scheduled to arrive by the second week of October. Customs clearance is estimated to take 1 week, with last-mile deliveries expected to be completed throughout the first half of November.

Icon column

Estimated Delivery: November 2024

After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.

Icon column

Estimated Delivery: November 2024

After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.

Icon column

Estimated Delivery: November 2024

After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.

Other Regions

Shipping is currently available to select regions only. We are working to extend our reach—sign up for our dedicated mailing list to be notified as soon as we expand to more areas!

Icon column

Estimated Delivery: November 2024

After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.

Icon column

Estimated Delivery: November 2024

After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.

Other Regions

Shipping is currently available to select regions only. We are working to extend our reach—sign up for our dedicated mailing list to be notified as soon as we expand to more areas!

Shipping FAQ

Answers to most common questions about orders, shipments, and tracking.
Orders and Processing
Can I change or cancel my order after placing it? Plus

Yes, you can modify or cancel your order as long as it hasn’t been processed for shipping. Contact support at support@reggiegames.com as soon as possible to make changes.

Can I change my shipping address? Plus

If you need to change your shipping address, please contact us at support@reggiegames.com. We will do our best to accommodate your request before the order is processed and shipped.

Shipping and Delivery Time
When the game will be delivered? Plus

The game is currently in transit to our warehouses. Deliveries are expected to begin in November from our international hubs. Exact timing depends on your location,
but you can generally expect your order by the winter holidays.

How long does it take for my order to ship after the game reaches your warehouse? Plus

Once the game arrives at our warehouse, processing and shipping typically take 2-3
weeks, depending on the destination and any potential customs delays.

How willI know when my order ships? Plus

You will receive an email notification with tracking information once your order has shipped from our warehouse.

Customs and International Shipping
Will my order go through customs? Plus

Yes, international orders will go through customs. For orders within the EU, UK, US, and Canada, taxes are included in the price. For international shipments outside these regions, you are responsible for any local taxes or customs fees upon delivery.

Will I have to pay customs fees or taxes? Plus

For orders within the EU, UK, US, and Canada, all applicable taxes are included in the price. For international orders outside these regions, you will be responsible for paying any local taxes or customs fees at the time of delivery.

Tracking and Status Updates
Where can I get updates on shipping? Plus

For the latest updates on shipping, please check this page above, where you will find information specific to your shipping region. You can also contact us directly at support@reggiegames.com for any additional questions.

Can I track my order? Plus

Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your order online

What should I do if my tracking number isn't working? Plus

Sometimes it takes a day or two for the tracking number to become active. If it’s still
not working after 48 hours, contact us at support@reggiegames.com. There may be a delay in the tracking system updating, but we can help resolve any issues.

Delays and Issues
What if my order is delayed after it has shipped? Plus

If your order is delayed after shipping, please check the tracking information for updates. If the delay exceeds the estimated delivery time or if you have concerns, contact us at support@reggiegames.com for assistance. We will work with the carrier to resolve the issue.

What if my package arrives damaged? Plus

If your package arrives significantly damaged, please contact us immediately. We are
happy to provide replacements free of charge for damaged items. Provide photos of the damage and any relevant details to help us process your request efficiently.
For more information, you can refer to the Terms of Service.