Shipping FAQ
Answers to most common questions about orders, shipments, and tracking.
Shipping Updates
Find the most udpated information about our fulfillment operations based on your shipping region.
Europe
Estimated Delivery: November 2024
The game is currently in transit to our European warehouse and is scheduled to arrive by the third week of October. Customs clearance is estimated to take 2-3 weeks, with last-mile deliveries expected to be completed throughout November.
United States
Estimated Delivery: November 2024
The game is currently in transit to our US warehouse and is scheduled to arrive by the second week of October. Customs clearance is estimated to take 1 week, with last-mile deliveries expected to be completed throughout the first half of November.
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Estimated Delivery: November 2024
After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.
Europe
Estimated Delivery: November 2024
The game is currently in transit to our European warehouse and is scheduled to arrive by the third week of October. Customs clearance is estimated to take 2-3 weeks, with last-mile deliveries expected to be completed throughout November.
United States
Estimated Delivery: November 2024
The game is currently in transit to our US warehouse and is scheduled to arrive by the second week of October. Customs clearance is estimated to take 1 week, with last-mile deliveries expected to be completed throughout the first half of November.
Icon column
Estimated Delivery: November 2024
After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.
Icon column
Estimated Delivery: November 2024
After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.
Icon column
Estimated Delivery: November 2024
After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.
Other Regions
Shipping is currently available to select regions only. We are working to extend our reach—sign up for our dedicated mailing list to be notified as soon as we expand to more areas!
Icon column
Estimated Delivery: November 2024
After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.
Icon column
Estimated Delivery: November 2024
After the conclusion of the logistics operation for the Kickstarter, we are currently restocking our warehouse with new copies, set for deliveries in the first half of November.
Other Regions
Shipping is currently available to select regions only. We are working to extend our reach—sign up for our dedicated mailing list to be notified as soon as we expand to more areas!
Orders and Processing
Yes, you can modify or cancel your order as long as it hasn’t been processed for shipping. Contact support at support@reggiegames.com as soon as possible to make changes.
If you need to change your shipping address, please contact us at support@reggiegames.com. We will do our best to accommodate your request before the order is processed and shipped.
Shipping and Delivery Time
The game is currently in transit to our warehouses. Deliveries are expected to begin in November from our international hubs. Exact timing depends on your location,
but you can generally expect your order by the winter holidays.
Once the game arrives at our warehouse, processing and shipping typically take 2-3
weeks, depending on the destination and any potential customs delays.
You will receive an email notification with tracking information once your order has shipped from our warehouse.
Customs and International Shipping
Yes, international orders will go through customs. For orders within the EU, UK, US, and Canada, taxes are included in the price. For international shipments outside these regions, you are responsible for any local taxes or customs fees upon delivery.
For orders within the EU, UK, US, and Canada, all applicable taxes are included in the price. For international orders outside these regions, you will be responsible for paying any local taxes or customs fees at the time of delivery.
Tracking and Status Updates
For the latest updates on shipping, please check this page above, where you will find information specific to your shipping region. You can also contact us directly at support@reggiegames.com for any additional questions.
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your order online
Sometimes it takes a day or two for the tracking number to become active. If it’s still
not working after 48 hours, contact us at support@reggiegames.com. There may be a delay in the tracking system updating, but we can help resolve any issues.
Delays and Issues
If your order is delayed after shipping, please check the tracking information for updates. If the delay exceeds the estimated delivery time or if you have concerns, contact us at support@reggiegames.com for assistance. We will work with the carrier to resolve the issue.
If your package arrives significantly damaged, please contact us immediately. We are
happy to provide replacements free of charge for damaged items. Provide photos of the damage and any relevant details to help us process your request efficiently.
For more information, you can refer to the Terms of Service.