Shipping FAQ
Answers to most common questions about orders, shipments, and tracking.
Updated on November 20
Shipping Update
The game is currently in stock at our international hubs. Logistics operations are progressing smoothly and on schedule, with deliveries for the first wave of orders completed as planned within November.
New orders placed during Black Friday are expected to be delivered within 1-2 weeks from the order date. Please note that delivery times may vary slightly due to the busy holiday season and the specific destination of your order.
Orders and Processing
Yes, you can modify or cancel your order as long as it hasn’t been processed for shipping. Contact support at support@reggiegames.com as soon as possible to make changes.
If you need to change your shipping address, please contact us at support@reggiegames.com. We will do our best to accommodate your request before the order is processed and shipped.
Shipping and Delivery Time
Shipping from our international warehouses typically takes 1-2 weeks from the time the order is processed. However, delivery times may vary depending on your specific location and the time of year.
You will receive an email notification with tracking information once your order has shipped from our warehouse.
Customs and International Shipping
Yes, international orders will go through customs. For orders within the EU, UK, US, and Canada, taxes are included in the price. For international shipments outside these regions, you are responsible for any local taxes or customs fees upon delivery.
For orders within the EU, UK, US, and Canada, all applicable taxes are included in the price. For international orders outside these regions, you will be responsible for paying any local taxes or customs fees at the time of delivery.
Tracking and Status Updates
For the latest updates on shipping, please check this page above, where you will find information specific to your shipping region. You can also contact us directly at support@reggiegames.com for any additional questions.
Yes, once your order has shipped from our local warehouse, you will receive a tracking number via email. You can use this number to track your order online
Sometimes it takes a day or two for the tracking number to become active. If it’s still
not working after 48 hours, contact us at support@reggiegames.com. There may be a delay in the tracking system updating, but we can help resolve any issue.
Delays and Issues
If your order is delayed, please check the tracking information for updates. If the delay exceeds the estimated delivery time or if you have concerns, contact us at support@reggiegames.com for assistance. We will work with the carrier to resolve the issue.
If your package arrives significantly damaged, please contact us immediately. We are
happy to provide replacements free of charge for damaged items. Provide photos of the damage and any relevant details to help us process your request efficiently.
For more information, you can refer to the Terms of Service.